refund and returns policy

At MediworldRx, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which refunds, returns, or replacements may be provided.

1. General Policy

Due to the nature of pharmaceutical and healthcare products, we do not accept returns or refunds on medicines once they have been sold, except in specific cases mentioned below.

2. Eligible Cases for Return / Replacement

We may offer a replacement or refund only in the following situations:

  • Wrong product delivered

  • Damaged or defective product received

  • Product expired at the time of delivery

  • Missing items in the order

The issue must be reported within 24 hours of delivery.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Prescription medicines

  • Opened or used products

  • Products damaged due to misuse or mishandling

  • Products without original packaging or invoice

  • Sale or discounted items

4. Return Request Process

To request a return or replacement:

  1. Contact our support team within 24 hours of receiving the order

  2. Share order details and clear images/videos of the issue

  3. Our team will review the request and respond within 2–3 business days

Approved returns may be picked up or replaced based on availability.

5. Refund Process

  • Once approved, refunds will be processed within 5–7 business days

  • Refunds will be issued to the original payment method

  • Shipping or handling charges are non-refundable (if applicable)

6. Order Cancellation

  • Orders can be canceled before dispatch only

  • Once dispatched, cancellation requests will not be accepted

7. Prescription Products

Refunds or replacements for prescription medicines will be strictly evaluated and processed only if the error is from our end.

8. Contact Us

For refund, return, or replacement requests, contact us at:

📧 Email: support@mediworldrx.com
🌐 Website: https://mediworldrx.com/

9. Policy Updates

MediworldRx reserves the right to modify this policy at any time without prior notice. Updates will be effective immediately upon posting on the website.

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